This privacy notice sets out how we will process personal data we collect from or about you, or which you provide to us. Please read this notice carefully to understand why data is being collected and what we do with that data.

Our website and services may contain links to independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies. We may change the privacy notice from time to time by amending this page.

Data Controller

For the purpose of the Data Protection Act 1998 and General Data Protection Regulation EU 2016/679, the data controller is Mackay Property, a company registered in England and Wales, whose registered address is 25 Bell Street, Sawbridgeworth, Hertfordshire, CM21 9AR.

Information We Collect

The personal information we collect from you will typically include the following:

– Full name and contact details (including your contact number, email and postal address)
– Information relating to your identity where we are required by law to collect this in order to comply with the Money Laundering Regulations 2017 and the Immigration Act
– Information on your close connections where we are required to conduct conflicts of interests under regulatory obligations
– Your banking details where required such as where you are letting a property or, where renting, to set up an approved tenancy deposit account for you and arrange for rental payments
– Information on any access requirements you have necessary to enable us to find suitable properties for you, which may consist of special category personal data comprising details of any disability or other health information about you
– Details about your areas of interest where we wish to send you marketing information about similar products and services
– Usage information about your visits to our website (which enable our website to remember information about you and your preferences) and use of our site. Please read our ‘Cookie Policy’ for further details. This may include information about your visit, including the full Uniform Resource Locators (URL), clicks through to and from our site (including date and time, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.
– Your communications with us, including a record of the email or telephone correspondence created when you contact us as part of a product or service query

Where we need to collect personal data by law (for example to meet our legal and legitimate obligations to prevent fraud and money laundering) or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Basis of Processing Your Information

The legal grounds under data protection legislation for processing your personal data are as follows:

– It is necessary for the performance of a contract to which you are a party, or to take steps prior to entering into a contract with you, for us to provide you with our products and services.
– You have given us explicit consent to the processing of your personal data for one or more specific purposes, namely 1) where you have given us consent to receive electronic marketing by us and/or 2) to process your Special Category Personal Data described above. You do not need to provide us with marketing consent in order to receive our services.
– It is necessary for the purposes of our legitimate interests, except where our interests are overridden by the interests, rights or freedoms of affected individuals (such as you). To determine this we shall consider a number of factors, such as what you were told at the time you provided your data, what your expectations are about the processing of the data, the nature of the data, and the impact of the processing on you. Our legitimate interests include processing necessary to improve and to promote our services and product and to better understand our customers’ interests and knowledge of the property market and to administer the technical aspects of our service and products.
– Where we need to comply with a legal obligation; or in rare circumstances:
– Where we need to protect your interests (or someone else’s interests); and/or
– Where it is needed in the public interest or for official purposes

Use of Your Information

We will hold and use personal information about you in the following ways:

– In order to fulfil our obligations to you when providing you with our property services
– To share your information with others where necessary to fulfil our property services for you or where acting as agent for a third party on your behalf
– To comply with our statutory and regulatory obligations, including verifying your identity, prevention of fraud and money laundering and to assess your credit worthiness
– Communicate with you during the course of providing our services, for example with your enquiries and requests.
– Statistical purposes so we can analyse figures to help us manage our business and plan strategically for the future.
– To provide you, or to enable third parties to provide you, with information about goods or services we feel may interest you, where you have provided permission for us to do so or, if you are an existing customer only, where we choose to contact you by electronic means (including e-mail or SMS) with information about our own goods and services similar to those which you have already obtained from us or negotiated to obtain from us. For those marketing messages you can unsubscribe at any time.
– Track your use of our service including your use of our App in order to improve these.
– To notify you about changes to our service;
– To ensure that content from our site is presented in the most effective manner for you and for your computer.

Retention of Your Data

We will retain your personal data for different periods depending on the service you have chosen to use us for, which may be a longer period than that for which we need to hold your data to provide those services, i.e where we are under regulatory or statutory duties to hold your data for a longer period or need to retain it in the event of a legal claim or complaint.

Sharing Your Information

We will pass your details to the following organisations (our “data processors”) who carry out certain activities on our behalf as part of our providing our services, contractors to carry out repairs, payment service providers, property management agents, credit reference and fraud prevention agencies, cloud computing host providers, technical support service providers, advertising networks services, email marketing services, chartered surveyors, sales progressors, utility providers, council tax and housing departments.

We will also pass your details where necessary to your property solicitors and those of the other party to your transaction. We will also disclose your personal information to third parties:

– In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
– In the event that we let your property and manage your property we will disclose your contact details to contractors.
– If our company or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
– If we are under a duty to disclose or share your personal data in